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Why human-to-human interaction is irreplaceable with tech in customer service
In today's digital age, one truth remains constant: the undeniable importance of human-to-human (H2H) interactions.
By Grace Ngugi 10 months ago
Why human-to-human interaction is irreplaceable with tech in customer service
Data is king in fast-changing customer experience landscape
Customer service has come a long way, with data increasingly dictating how organisations relate with their existing and potential customers.
By Grace Ngugi 1 year ago
Data is king in fast-changing customer experience landscape
Broken Window: How to fix customer churn in business
Managing an issue to the customer's satisfaction could prove the difference between customer retention and churn.
By Grace Ngugi 1 year ago
Broken Window: How to fix customer churn in business
How the 'idiot curve' can help in bettering customer service
From the service provider's perspective, a business can identify existing gaps by mapping out a customer's journey through the curve, which can be leveraged to optimise customer experience.
By Grace Ngugi 1 year ago
How the 'idiot curve' can help in bettering customer service
Wambui determined to leave a mark on Deaflympics debut
Volleyball and Handball
By Elizabeth Mburugu
8 mins ago
African trade forum charts own path to fund SMEs
Business
By Brian Ngugi
45 mins ago
New markets in Mt Kenya region near completion
Real Estate
By Boniface Gikandi
52 mins ago
Why African states are pushing to unlock blue economy
Shipping & Logistics
By Patrick Beja
1 hr ago
Why Kalonzo Musyoka could decide 2027 presidency
Politics
By Ndung’u Gachane
1 hr ago
Why wait for cheaper loans is taking long
Business
By Brian Ngugi
1 hr ago